Commercial Level Sim. - The five questions posted most recently:

Re-downloading CLS Products

Thu, 15 May 2008 11:39:26 GMT

I bought a new computer and need to redownload my planes, how do I do that?

Answer: Send us email at info[@]commerciallevel.com along with your purchase detail. We will then send you the link to the download.

How do I know if my installer requires internet activation?

Fri, 22 Feb 2008 08:56:31 GMT

Our new installer, which requires internet activation, can be recognized here:

1. The icon of the exe program is CLS colors instead of a red arrow
2. When you run the exe, it says CLS at the top left bar.
3. The license key you received has no "-" in it

I didnt receive my license key?

Fri, 22 Feb 2008 08:56:03 GMT

Without license key you cannot install the product. The license key is given in the email with the download link.

If you did receive the download link, it is likely that you missed the license key. Login to your MyCLS and check for the license key.

If you still cant find it, or didnt even receive the email with the download link, please contact us asap via our support service (www.commerciallevel.com)
Do not post here on the forum, it will be a longer response time for payment/sales issues

INCLUDE your payment details so we can quickly check the purchase and resend the key with downloadlink.

The installer doesnt accept my key!?

Fri, 22 Feb 2008 08:55:25 GMT

Please make sure you typed the key correctly. Installers downloaded after February 22 can be used with the clipboard.

1. Copy the license key (key itself) to clipboard
2. Now run the installer
3. Installer will load the key from clipboard

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If the above did not help you, please contact CLS support service and include payment details aswell as the license key in question.

I need to do a reinstall of the product

Fri, 22 Feb 2008 08:54:51 GMT

Re-installing the product is no problem, BUT you have to UNINSTALL the product before you can reinstall it. Otherwise the key is locked and wont be activated again.

Read this too late? Contact our support service, include your payment details and the license key. We will ask you to run a small program on your computer which will output a report. Send the report back to us and we can activate the product again.